FAQs

Your username is the email address you used to sign up for Deafverse. If you forgot which email address you used, email us and we’ll help you out!

If you forgot your password, recover it here.

An email with instructions to activate your account would have been sent to the email address that you used to sign up with. The activation link comes in two forms — a clickable button and a text-only URL below the button in the activation email. Be sure to check your Spam/Junk folder if you aren’t able to find the email. 

However, the activation email might get blocked for a variety of reasons, so please contact us for more help on this. We will also look into the reason and advise you on how to proceed if necessary.

The game delivers information in ASL, English text, and English audio voiceover. The ASL videos have replay and pause buttons, customizable with video speed controls in the options menu. The English text has audio voiceover with an auto-play toggle. The text size is adjustable. Gameplay is compatible with most screen readers. You can find the Accessibility Guide here.

You will get an email that celebrates your accomplishments! You can forward the email to a friend, parent, or teacher. Download our Player Strategy Guide, subscribe to Deafverse updates, and share game GIFs! Be sure to check back for new Worlds and follow us on Facebook and Instagram!

If you left the game, the game saves your most recent choice and will take you back to where you left off. When you login, you can either resume your current game or start over from the beginning.

Try reloading your web browser first. If the problem continues, email us with a description of BOTH the problem and what happened right before the problem appeared. Your feedback will help us improve the game for you and other players!

Click the gear icon on the top right corner to access the options menu. Adjust audio, video, and language settings to best suit your preferences.

If you have any other issues, please let us know and we’ll fix it!

Deafverse is a web-based app and can be played on any device connected to the internet with a web browser.

English and American Sign Language are different from each other in structure and syntax. The story is described by Justin Perez using Visual Vernacular, a theatrical and expressive form of American Sign Language and thus certain descriptions will be brief but illustrative, whereas the English version will take longer to describe the story at times. Read more about Justin Perez and his background!

Deafverse follows the University of Texas privacy policy when collecting and using data.

Send us an email! We’re happy to answer your questions and receive your feedback.

Watch our full FAQs Playlist on YouTube!

Contact Us

Send us an email using this form! We’ll be happy to answer your questions, and welcome your feedback.